Keep Card
KeepCard is a pre-return resolution software product for Shopify and WooCommerce merchants that helps reduce avoidable returns before they enter the standard return or refund workflow. It is designed for ecommerce brands that want to intercept return intent earlier, verify customer orders in real time, present controlled retention offers for eligible cases, and route ineligible or higher-risk cases to the merchant’s normal return process. KeepCard is typically used by merchants that receive preference-based returns such as size, fit, changed-mind, or “not as expected” requests. Instead of sending every customer directly into a return flow, the product gives merchants a way to offer an alternative resolution before reverse logistics begins. Customers can enter the flow through QR insert cards placed in packages, direct links, or other post-purchase touchpoints. Once inside the flow, KeepCard verifies order information and applies merchant-defined rules to determine whether a keep offer should be shown or whether the case should be escalated to the store’s existing return path. The product includes configuration tools for setting offer amounts by return reason, along with discount floors, ceilings, and fallback logic. It also includes fraud protection settings such as repeated-claim checks, risk response modes, and controls for limiting offer exposure. Merchants can define where customers go after declining an offer, including passing order context into an external return portal. KeepCard also provides operational reporting so merchants can measure how the workflow is performing over time. Analytics include returns prevented, keep conversion rate, refund value saved, discounts issued, net recovered value, and related session activity. Session-level views provide additional detail on outcomes, order verification, customer signals, and review history. Common use cases include reducing low-value or preference-based returns, preserving margin on eligible orders, testing offer strategies by reason code, and adding more control before return logistics start. KeepCard is used as a layer before the merchant’s existing return process rather than as a full replacement for return management or customer support systems.
Business IntelligenceE-commerce
